Refund policy
Refund Policy
At Head Honcho Stores, we stand behind the quality of our products. Please review our policy carefully before making a purchase.
Returns
To be eligible for a return, items must meet the following conditions:
- Must be unused, unopened, and in original packaging
- Must be in the same condition as received
- Return request must be made within 14 days of delivery
Items that have been opened, used, or damaged by the customer are not eligible for a refund.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
- Clear photos of the product
- Your order number
We will review the issue and offer a replacement or refund if approved.
Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Items not in original condition
- Orders past the 14-day return window
Refunds (If Approved)
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear
Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of purchase.
After this period, orders are processed and cannot be changed.
Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Chargebacks & Disputes
We encourage customers to contact us first at headhonchostores@gmail.com to resolve any issues.
Filing a chargeback without contacting us may delay resolution and will be contested with proof of delivery and policy agreement.
Contact Us
For all return or refund inquiries, please contact:
Email: headhonchostores@gmail.com